FAQ'S

What's your price range?
'Off the peg' from £75-£300 with 'To Order' from £180-£600. Our average price is £300 - it really just depends on what style you are after!
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Do you rent dresses?
We do not currently rent dresses, only sell

What sizes do you stock?
0-30 in various styles, but we will also professionally measure you and order in your correct size
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Can we just turn up without booking?
Our 1:1 personal appointments means you will need to prebook to ensure we have availability

Do you charge for appointments?
No, we don't charge, however require you to call us ASAP to cancel/reschedule your appointment​ if you cannot attend for any reason. Our time slots are much sought after, so we can offer any availability to others on our waiting list, plus our time is precious as a small business!

How many people can we bring along to our appointment?
You can bring along as many as you like, however too many opinions can be very confusing and not as helpful as you may think!

Can we book double appointments with our friends?
Yes, we will block out additional time for more than one person looking for a dress

My daughter is apprehensive about dress shopping/her size/scarring/suffers with anxiety etc, will she be ok?
We guarantee a calming, relaxed shopping experience with no pressure. Our staff are very well equipped to deal with all clients and our customer service is paramount. If you mention any issues you're worried about ahead of your appointment, we'll know whether to extend the time required or move you to the end of the day so as not to be interrupted by our next arriving customer   

Do  you have disabled access?
Yes we do. Blue badge holders can also park directly outside of our shop

Do you have parking facilities?
There are a number of nearby car parks and off street parking available

Do you offer exclusivity?
Yes, we promise to not sell the same dress to the same school, even in a different colour​

Do you offer payment plans?
Yes, you can choose to pay an initial low deposit of £100 (or 50%), then in monthly instalments (if preferred), with the balance due on first fitting
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How long does it take for ordered gowns to arrive?
Every dress is different. Some gowns may already be in stock ready for quick turnaround for urgent wear dates, others may be weeks or months. We take all wear dates so our dress designers are aware of the time scale they are working to

If the dress needs altering, what do we do?  
Most gowns need a seamstress as dresses are made standard length (you can take off but can't add on!). Once your gown arrives we'll contact you to book you back in for a fitting with your chosen shoes, as the height will determine whether you need it shortening or not. If you do, our 'In House' seamstress will provide you with a quote to alter. You do not have to use our recommended seamstress, but the facility is offered here in store. Any alterations are at an additional cost, but our professional services are all reasonably priced

Should you have any further questions, please feel free to ask. Our friendly staff are on hand!